Testing, Training & Customer Support
Delivered, then handed over properly.
Application technical testing, training, and customer support — the three things that decide whether software keeps working once our team steps back.
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01 · Application technical testing
Seven ways we try to break it.
Our QA team uses a mix of manual and automated methods to catch issues early, before a release reaches the people who depend on it.
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01
Unit
Developers test individual components to ensure stability during updates.
Does the piece work?
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02
Integration
Verifies that all components work together smoothly rather than only in isolation.
Do the pieces fit?
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03
Smoke
Initial checks to verify core functionality before deeper testing is worth the time.
Is it worth testing further?
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04
Regression
Ongoing tests to ensure new updates don't break features that already worked.
Did we break anything?
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05
Automated regression
Automated tooling makes that same regression suite efficient and repeatable every cycle.
Can we ask again cheaply?
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06
User acceptance
Final validation with the client to confirm the product meets the stated requirements.
Is it what was asked for?
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07
Stress & performance
Azure-based testing measures how the application performs under real-world conditions.
Does it hold under load?
Detailed performance metrics and continuous QA involvement mean testing is not a phase at the end — it runs alongside development, so an application is secure, scalable, and ready when the deployment date arrives.
Our testers hold the DHS Trusted Tester certification for Section 508 accessibility, alongside ISTQB Certified Tester Foundation Level and its agile extension.
02 · Training
The handoff is part of the deliverable.
Training is a key part of our culture. Every team member is equipped with the tools and knowledge to succeed from day one — and the same discipline carries over to the people who inherit what we build.
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01
Hands-on software training
Practical demos, so people are confident using the tools and applications essential to their work rather than reading about them.
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02
Government contractor training
For those supporting government contracts, specialized training focused on compliance and regulatory standards.
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03
Onboarding
New hires receive detailed documentation and training tailored to their role, covering company policies, tools, and daily workflows.
The same team that tests the application builds the training materials — presentations and videos — that product owners use to run it after we hand it over.
03 · Customer experience and design
Agreement before a line of code.
Collaboration is central to how we work. We stay close to clients through the development process so alignment is continuous rather than discovered at delivery.
- Scrum collaboration
- Regular Scrum meetings — including backlog refinement and requirements gathering — to review progress, clarify goals, and adjust scope on client feedback.
- User-centered design
- We partner with clients to design intuitive, effective software, with expert consultations on features, functionality, and best practices.
- Mockups & prototypes
- Before development begins, a clear preview of the final product. That early feedback loop avoids costly changes later and keeps the result true to the client's intent.
The record
What this is built on.
- Test types
- Credentials
- Service management
- IT service management certified to ISO/IEC 20000-1:2018 — incident, change, and problem management measured against agreed service levels.
- Delivered through
- Scrum, with requirements captured in Azure DevOps and worked in sprints.
- Proven on
- Upgrading Legacy Applications and Migrating SharePoint On-Prem.